U.S. territories and remote areas (including Hawaii, Alaska, Guam, Puerto Rico): 8–13 business days
Delivery timelines are carrier‑provided estimates and are not guaranteed. Delays may occur due to external circumstances such as severe weather, natural disasters, carrier service interruptions, and peak holiday periods. If your package tracking remains unchanged for a lengthy period or delivery is unreasonably overdue beyond the estimated date, please email us at support@matrixthunder.com. We will initiate a trace request with the shipping carrier to locate your package.
Please be advised that order cancellations are only allowed before the order has been shipped. Once the package has left our facility and is in transit, cancellation requests cannot be honored. To update your shipping address, email us with your order number and the corrected delivery address.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Contact Information
Email: support@matrixthunder.com
Customer Support Hotline:
Mainland China: +86 18566807909
Monday-Friday 9:00 AM-11:00 PM (GMT+8)
Company Address:
Rm 1007, 10/F, Ding Fung Centre, 11 Cheung Yue Street, Lai Chi Kok, Sham Shui Po, Kowloon, Hong Kong SAR